Legal
We respect your privacy and are committed to protecting your personal data.
Last updated: April 17, 2026 · Effective: April 17, 2026
Contents
This Privacy Policy describes how Punchlist Labs ("we," "our," or "us") collects, uses, and shares information when you use the RoutePilot platform and related services (collectively, the "Service"). By accessing or using the Service, you agree to the practices described in this policy.
RoutePilot is a software-as-a-service (SaaS) platform that enables pool and spa service companies ("Subscribers") to manage their operations, including route planning, chemical tracking, customer management, and technician coordination.
If you are a homeowner accessing a pool service company's customer portal built on RoutePilot, your data is handled by that service company under their own privacy policy. We process it on their behalf as a data processor.
We do not sell your personal information to third parties. We are not in the business of advertising — we are in the business of building great software.
Account Information. When you register, we collect your name, email address, password (stored as a secure hash), and company name. We use this to create and manage your account.
Business Data. This includes customer records, pool information, chemical readings, service visit reports, photos, route schedules, inventory, and billing records that you create through the platform. This data is yours.
Location Data. We collect addresses and GPS coordinates for service locations to enable route optimization and map features. We also use your pool location to fetch local weather forecasts.
Usage Data. We collect standard server logs including IP address, browser type, pages visited, and timestamps. This helps us diagnose issues and improve performance.
AI Conversations. When you use the AI Assistant, your messages and the AI's responses are stored in your account to maintain conversation history. We do not use your conversations to train AI models.
Customer Portal Data. When homeowners access your customer portal, submit contact forms, or request services, that data is stored in your account's database. You are the data controller for this information.
Communications. If you contact us via email or support channels, we retain those communications to assist you and improve our service.
We use your information to:
We do not use your business data for advertising, profiling, or any purpose unrelated to delivering the Service.
We implement industry-standard security measures including:
No system is 100% secure. If you discover a vulnerability, please contact us at security@punchlistlabs.com.
We retain your data for as long as your account is active. If you cancel your subscription, your data is retained for 90 days in case you reactivate, then permanently deleted.
You may request immediate deletion of your data at any time by contacting us. AI conversation history is retained for 24 hours per session and limited to the last 200 messages.
Depending on your jurisdiction, you may have the right to:
To exercise these rights, contact us at privacy@punchlistlabs.com.
RoutePilot integrates with the following third-party services. Each has its own privacy policy:
Payment processing is handled by your own configured provider (PayPal, Stripe, Venmo, Zelle, etc.) — RoutePilot does not process payments directly.
RoutePilot is designed for business use by pool service professionals. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or through a prominent notice on the platform. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, contact us at:
Punchlist Labs
Email: privacy@punchlistlabs.com
Web: punchlistlabs.com